Refund & Return Policy
At Studentshop, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our Refund & Return Policy below.
1. Return Eligibility
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Products may be returned within 7 days of delivery if they meet the following conditions:
- The product is unused and in its original condition.
- All original packaging, accessories, manuals, and invoices are included.
- The product is not physically damaged by the customer.
2. Non-Returnable Items
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The following items cannot be returned or refunded:
- Products damaged due to misuse, accidents, or liquid damage.
- Software, digital products, or gift cards.
- Products without original packaging or proof of purchase.
- Items marked as Final Sale or Non-Returnable.
3. Refund Process
Once we receive and inspect the returned product:
- Approved refunds will be processed within 5–7 business days.
- Refunds will be issued using the original payment method whenever possible.
- Cash on Delivery (COD) orders may be refunded through bank transfer or another agreed payment method.
4. Exchange Policy
- If you receive a defective or incorrect product, we will gladly replace it with the correct item, subject to product availability.
5. Mobile Repair Services
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For mobile repairing services:
- Service charges are generally non-refundable once repair work has begun.
- If a replaced part is found to be defective within the provided warranty period, we will inspect and replace it according to our warranty terms.
- Warranty does not cover physical damage, liquid damage, or damage caused by unauthorized repairs.
6. Shipping Costs
- Customers are responsible for return shipping costs unless the product received is defective or incorrect.
- Original shipping charges are non-refundable unless the return is due to our error.
7. Contact Us
If you have any questions regarding our Refund & Return Policy, please contact us:
WhatsApp: +92 311 1110022
Email: info@studentshop.online
Location: Lahore, Punjab, Pakistan